Special case: Upgrade with long-term license commitment
At Atlassian, you can purchase support for your server license for up to 24 months in advance. Using our given example as your guide, this means that you initially spend $3,200 on the new license, but you’ll also directly invest another $1,600 instead of renewing after one year.
If you want to upgrade during the first support year, then you will be fully refunded for that now lost second year of support. Each upgrade comes with a new 12 month support contract.
Let’s get back to our scenario. You want to upgrade to 2,000 users from your initial 500, but you’re upgrading during the first year of support. When we calculate this, remember that we start with the total cost of a license for 2,000 users, or $6,000. From that, we subtract not only the $1,600 from our original upgrade use case above, but we also subtract another $1,600, the amount of the unused second year of support, now refunded. So the total cost in this scenario for 36 months is now $10,600.