How can we support you?

Welcome to our resource center for all things draw.io! Whether you’re troubleshooting an issue, suggesting a feature, or looking for tips to optimize your workflow, you’re in the right place.

How can we support you?

Welcome to our resource center for all things draw.io! Whether you’re troubleshooting an issue, suggesting a feature, or looking for tips to optimize your workflow, you’re in the right place.

Contact our Support Team

No query is too complex or unusual – we’re here to assist you every step of the way. Our customer support team is committed to ensuring a seamless and productive draw.io experience tailored to your needs.

Share your thoughts

We thrive on your valuable feedback. We’re committed to continuous improvement and innovation, adding new features and functionality to make your life easier. So don’t hold back – your input is pivotal to us, and we eagerly await your valuable contributions and insights.

Feature request
Watch a demo
Share your thoughts

We thrive on your valuable feedback. We’re committed to continuous improvement and innovation, adding new features and functionality to make your life easier. So don’t hold back – your input is pivotal to us, and we eagerly await your valuable contributions and insights.

Feature request
Watch a demo

draw.io Frequently Asked Questions

Explore our vast array of tutorials, FAQs, and troubleshooting guides to unlock the full potential of draw.io!

When you choose to leverage Atlassian tools, it’s with a clear purpose – Confluence and Jira serve as your single source of truth. No more jumping from one tool to another, all your data is stored where you created it… directly within Confluence and Jira!

draw.io seamlessly integrates with the Atlassian ecosystem. Every piece of data is securely housed and indexed exclusively within Confluence and Jira. In Confluence, any changes made to your documentation are effortlessly tracked through the Page history. Plus, draw.io for Confluence and Jira sets the gold standard for security and privacy in the Atlassian Cloud.

In addition to the rich feature set that draw.io for Confluence and Jira offers, you also gain access to cutting-edge technology and high-level customer support that are not available with the standalone integrations of draw.io.

Migrating your draw.io diagrams is a straightforward process, similar to relocating your Confluence Server instance. You can start the migration in a few simple steps. Detailed information on how to do this can be found in our Whitepaper, The Great Migration.

No matter which version of draw.io for Confluence and Jira you are using, your data will never be stored on external servers. When using Confluence or Jira Data Center, your draw.io data stays securely behind your firewall.

Most Confluence and Jira Cloud activities happen between your browser and Confluence/Jira. Only a few services (like collaborative editing and AI-based diagramming) require an external server. For more information on this, please refer to our blogpost on data governance.

Absolutely! You can easily start your free Cloud or Confluence Data Center evaluation via the Atlassian Marketplace. The evaluation period is 30 days – if you cannot complete the evaluation within this timeframe, just get in touch with us.

What’s more: you can try draw.io for up to 10 users for free, for an unlimited time. So, what are you waiting for?

Within the Atlassian Ecosystem, apps can only be purchased from the Marketplace, or an Atlassian Partner*. As such, direct purchase of the app is not possible.

Please follow the links below to access the Marketplace and view our pricing options:

Remember: you can always take advantage of our 30-day free trial of draw.io, with no obligation.

*If you want to find out more or to get in touch with an Atlassian Partner, see the Partner Directory for info.

Yes, our Atlassian apps is 100% embedded into both tools. Your diagrams are seamlessly stored within Confluence or Jira, and are fully indexed and searchable using the respective tool search functions.

In Confluence, every modification to a diagram or whiteboard results in a new page revision, preserving each prior version for easy access in the page history. This ensures that you can always identify who made changes and when. This makes the compliance department happy.

Additionally, draw.io has a visual in-app version history. In Confluence, this allows you to restore a previous version of a diagram while leaving the text content of the Confluence page untouched. This means you can selectively undo changes to specific diagrams or whiteboards, without affecting the entire page.

On average, we release a new version of draw.io every two weeks, ensuring that our tool remains current and reliable.

You can view a more detailed version history using the following Atlassian Marketplace links:

In Atlassian Cloud, updates are installed automatically. However, for Atlassian Data Center, updates must be manually installed by your Administrator.

Our users primarily drive our product development, and feedback from the community is a significant factor in determining our roadmap. As proof of this, we use GitHub to publicly showcase feature requests and backlogs for Confluence Cloud and Data Center.

Join the community, be part of the conversation, and let your ideas make an impact!

No, your data will remain intact.

When you embed a draw.io diagram in a Confluence page, an XML and PNG file are created. When you embed a draw.io diagram in a Jira issue, an XML file is created.

The XML file is the working version of the diagram/whiteboard created, and will be loaded whenever you access the diagram in the draw.io editor when you want to make further changes.

The PNG file is created when your diagram is saved. The diagram will then be displayed in the Confluence page or Jira issue it is stored in. Clicking on the diagram in Confluence/Jira view mode will make the diagram preview full screen.

Once embedded, the diagram can then be viewed and edited directly in the Confluence page. To view the full list of diagram files embedded in a Confluence page, head to More actions […] > Attachments > Files. Here, you will always find the current version of the PNG. To see when a diagram was last edited in Confluence, head to More actions […] > Page history.

If you cancel your draw.io subscription, the XML and the PNG files will be preserved. The latest version of the diagram will still be accessible in preview mode on the Confluence page or Jira issue it is embedded in, and you can download the XML file to edit it, for example, in other draw.io integrations.

Yes they are compatible, as all draw.io integrations use the same draw.io XML format. This allows you to share diagrams or whiteboards with external users, regardless of whether or not they use Atlassian tools themselves. External users will be able to edit the diagram or whiteboard using the standalone tools, and then easily send this back to you.

We’d love your support for draw.io! You can share your experience by leaving a review on the Atlassian Marketplace, which will help new users discover and benefit from your draw.io journey.

We embrace every opportunity to make draw.io even better, and we encourage you to take a look at our GitHub repository, to get in touch with our developers and the wider community.

“Fantastic support team as others have mentioned, and incredible turn around times by the engineering team on updates and fixes. I’ve used draw.io across Server and Cloud Confluence systems; it’s been instrumental for UI/UX designs and, really, any diagrams in general. Highly recommend.”

Paul Baker

Product legal notices

Seeking clarification on your license agreement, or would you like to learn more about our TOMs and DPA? Look no further! This section is your one-stop-shop for all the details on our legal statements.

EULA (End-User License Agreement)

The EULA is the contract between the software developer, us, and the end user, you. It’s an end-user license agreement that grants you, the user, a license to use the app and covers a series of important clauses.

Read EULA
TOMs (Technical Operation Measures)

TOMs identify the measures and controls related to our systems and technology, such as devices, networks, hardware, and access control. These measures are crucial for the security of any personal data, and offer peace of mind to users.

Read TOMs
DPA (Data Processing Agreement)

A DPA is an agreement between your business and us, your trusty external data processor. It regulates how any personal data processing is conducted for business purposes, and explains how we process your data.

Read DPA